Individuals filing Freedom of Information Requests are asked to submit a letter to Donna Young, City Clerk of North Augusta. All requests are to be dated and signed. Requests may be faxed at 803.441.4203; mailed to the City of North Augusta, Attention Donna Young, City Clerk, P. O. Box 6400, North Augusta, SC 29861; or hand delivered. Hand delivered requests should be left in the Office of the City Clerk located on the 3rd floor of the Municipal Center, located at 100 Georgia Avenue, North Augusta, South Carolina.
Please include the following information in your request:
1) That the request is submitted under the South Carolina Freedom of Information Act
2) Name of the person submitting the request
3) Address of the person submitting the request
4) Email of the person submitting the request
5) Daytime phone number of the person submitting the request
6) Specific information being requested
When does the City Council meet?
City Council meetings are held the first and third Monday of the month at 7:00 p.m. in the Council Chambers on the third floor of the Municipal Center, located at 100 Georgia Avenue, North Augusta, South Carolina. City Council study session meetings are held on the third floor Council Conference room or the Council Chambers depending on number of seats required for the meeting. Study session meetings begin at 6:00 pm and are posted on the website and bulletin boards when scheduled.
How do I obtain council agendas and meetings?
Council agendas and meetings can be obtained by visiting our “Documents Central” page located under the “Online Services” tab on the website homepage. Once there, click on the tab labeled “City Clerk.” There you will find council agendas, council minutes, and public hearing notices. To access council agendas, council minutes, and public hearing notices, please click here: http://www.northaugusta.net/online-services/document-central/-folder-15. To access our “Documents Central” page, please click here: http://www.northaugusta.net/online-services/document-central. All meetings are posted under “About Us,” “City Council Meetings,” or refer to our “Event Calendar” for meeting times, dates, and locations. To access our “Event Calendar” page, please click here: http://www.northaugusta.net/online-services/event-calendar
How can I obtain a copy of an ordinance or resolution?
There you will have access to the City’s codified ordinances. For further information and questions please call Donna Young, City Clerk, at (803) 441-4202.
After Hours Utility Emergency Information
Utility Service Interruption Due to Billing
Your water meter may have been locked and your water service terminated for failure to pay your utility bill. This is in violation of City of North Augusta Ordinance Section 14-3 (c). To restore you utility service, your utility bill plus a service charge of $25.00 must be paid at the Municipal Building during normal working hours: Monday-Friday, 8:30 am - 5:00 pm. If you desire restoration after working hours, until 10:00 pm daily, a $50.00 service charge will be added. The Public Utilities department can be reached after hours by calling our pager services at (803) 441-2635 and entering your phone number as instructed. If no response, call (803) 279-2121. No water service will be restored after 10:00 pm. There will be no exceptions to this policy.
Discolored Water may be reported during normal business hours to 803-441-4240. For all After Hours Utility Emergencies, please call 803-599-3118 to speak with a Utility Technician.
Wastewater Backups may be reported during normal business hours to 803-441-4240. For all After Hours Utility Emergencies, please call 803-599-3118 to speak with a Utility Technician.
Water Leaks may be reported during normal business hours to 803-441-4240. For all After Hours Utility Emergencies, please call 803-599-3118 to speak with a Utility Technician.
How do I find out who my state senator and/or state representative is?
Where do I register to vote or obtain an absentee ballot?
South Carolina residents can register to vote in a variety of ways:
o In person through your county board of registration or the Department of Motor Vehicles (DMV).
o Online through the South Carolina Election Commission's online registration portal.
o By mail.
o By fax.
o By e-mail.
To register in person, head to your local county board of registration or DMV office and request a voter registration form. You can also download and complete the South Carolina Voter Registration Mail Application prior to your visit, and bring it with you.
You can register online through the SC State Election Commission's online portal. Note that you must have a South Carolina driver's license or ID card to qualify for online registration
To register by mail, complete the South Carolina Voter Registration Mail Application and either mail it, fax it, or send it as an e-mail attachment to your local county board of registration.
Please keep in mind that in order to vote in a particular South Carolina election, you must register at least 30 days prior to it.
For questions about voting or elections in general, call the State Election Commission at (803) 734-9060. For local questions, please call (803) 642-2030.
What are government office hours?
City business hours are: Monday-Friday 8:30A.M. – 5:00P.M. Saturday-Sunday Closed.
How do I contact a city/county department?
To contact a city department, please visit the “About Us” tab located on our website homepage. Then, click on the “Contact Us” tab where you will find a listing of all our departments accompanied by contact numbers. To contact a county department, please call (803) 642-1500.
Engineering and Public Works
How can I get a building permit?
Please call the Building Standards Department at (803) 441-4223 or (803) 441-4227 to obtain permit or additional information.
How do I acquire a stormwater permit?
As a component of the development process and the Stormwater Management Program, any public or private, industrial, commercial, or residential subdivision project that will be engaging in any land disturbing activity in the city is required to submit documentation to acquire a land disturbance (stormwater) permit from the city and also a second permit from the state, the National Pollutant Discharge Elimination System (NPDES) General Permit for Construction (SCR10000). Both permits can be acquired by submitting one application to the North Augusta Stormwater Management Department. Please call Tanya Strickland at (803) 441-4246 for more information or visit: http://www.northaugusta.net/departments/engineering-public-works/stormwater-management/construction
Who do I contact about getting street or sidewalk repairs done?
Contact David Caddell at firstname.lastname@example.org or by calling (803) 441-4295.
How do I report street light or signal outages?
Please call SCE&G and report the outage at 1-800-251-7234. You will follow a set of prompts pertaining to your specific issue. Please note that if you are calling due to a street light outage, you will be asked to identify the street number. This information is located on the street light pole.
Inquiries for roads that are not shown on a resurfacing project list may be directed to email@example.com, or by calling (803) 441-4220.
Who do I contact about blocked roads and/or trees downed in the roadway?
Please call the North Augusta Police Department at 911 for urgent issues regarding roadways.
How can I report damage to property from a pothole or city equipment?
Report damage from a pothole to David Caddell at firstname.lastname@example.org or call (803) 441-4295. If the incident occurred on a “city” street, it will be investigated to determine what, if any, liability the City has for the damage. If the incident occurred on a “state” street, you will be referred to the South Carolina Department of Transportation (SCDOT).
To report damage from city equipment, you must submit an incident report to the City of North Augusta Public Safety Department, located at 444 East Buena Vista Avenue, North Augusta, South Carolina.
I lost my business license. Can I get another copy?
Yes. Please call the Finance Department at (803) 441-4214.
Where do I pay my City property taxes?
Property taxes can be paid online via the North Augusta website under the tab labeled “Online Services.” They can also be paid by visiting the North Augusta Municipal Center on the first floor, located at 100 Georgia Avenue, North Augusta, South Carolina. Please call (803) 441-4215 for all other inquiries regarding taxes.
Current real estate property taxes can be paid through March 16th at the City of North Augusta Municipal Center. County property taxes can be paid at the City of North Augusta Municipal Center, located on the first floor, at 100 Georgia Avenue, North Augusta, South Carolina. Hours of operation are Monday through Friday from 8:30 am to 5:00 pm, closed for lunch between 1:00 pm and 2:00 pm.
My business has moved to a new location, what do I need to do?
Please call the Finance Department at (803) 441-4214 if your business is located outside the City limits of North Augusta. If your business is located inside the City limits of North Augusta, please contact the Planning Department at (803) 441-4225. Please see the new business guide for requirements, regulations, and forms, by clicking here: http://www.northaugusta.net/home/showdocument?id=5604
Where can I find out which businesses have a city business license?
What is the due date for renewing a Business License?
Before the 1st day of February in each year is the due date for renewing a business license without penalty. Delinquent payments during February and March are levied a 10% penalty. Penalties are levied at 5% per additional month delinquent, so April would be 15%, May would be 20%, etc. until the license is paid.
The City of North Augusta requires that all businesses operating within the City limits obtain a City business license. Businesses are classified according to the North American Industry Classification System (NAICS). The business license fee for each class is computed in accordance with City Rate Classification Indexes. The City offers a Business Startup Guide and an Economic Profile to those interested in starting a business in North Augusta. These documents can be downloaded by clicking on the links below:
Please call Christine James, Customer Services Representative/Business License Clerk, at (803) 441-4214 and Ginger Johnson, Building Standards Secretary, at (803) 441-4227 for further questions.
Where do I get a business license?
Please call Christine James, Customer Services Representative/Business License Clerk, at (803) 441-4214 for non-contractor licensing. Please call Ginger Johnson, Building Standards Secretary, at (803) 441-4227 or Chris Fulton, Building Standards Secretary, at (803) 441-4223 for contractor licensing.
Who are the City’s financial partners?
Southern Bank & Trust is our Financial Institution that conducts the City’s business; First Tryon is the City’s Financial Advisor; Pope Flynn is the City’s Bond Counsel.
Whom do I contact concerning my vehicle car tax (car tags)?
Please call Cathy Jowers, Aiken County Auditor’s Office Program Coordinator, at (803) 642-1511. Car taxes can be paid at the City of North Augusta Municipal Center, located at 100 Georgia Avenue, North Augusta, South Carolina. Hours of operation are Monday, Wednesday, and Friday from 8:30 am to 5:00 pm, closed for lunch between 1:00 pm and 2:00 pm.
What is North Augusta’s current sales tax rate?
North Augusta’s current tax rate is 8%. A 3% local accommodations tax is imposed on gross proceeds derived from the rental or charges for any rooms (excluding meeting and conference rooms), campground spaces, lodgings or sleeping accommodations.
Revenue generated by the accommodations tax shall be used for, but not limited to, the following purposes: Tourism-related buildings; civic/conference centers; parks; cultural, recreational or historic facilities; highways, roads, streets and bridges; advertisements and promotions; water and sewer infrastructure; and associated debt service.
A 1% local hospitality tax is imposed on gross proceeds derived from charges for food and beverages served by restaurants, hotels, motels and other food service facilities, both dine-in and take-out within the City of North Augusta. This includes all food and beverages prepared or modified by convenience stores, fast-food service outlets, or grocery stores within the City limits.
Revenue generated by the hospitality tax shall be used for, but not limited to, the following purposes: Tourism-related buildings; civic/conference centers; parks; cultural, recreational or historic facilities; highways, roads, streets and bridges; advertisements and promotions; water and sewer infrastructure; and associated debt service.
Please note, a convenience fee of $3 per transaction is charged for online payments and credit card payments made in the office.
To pay your bill in person, please visit the Finance Department, located at 100 Georgia Avenue, North Augusta, South Carolina on the first floor of the North Augusta Municipal Center. Save time and money by paying your utility bills automatically. You can authorize an automatic payment from your checking account for the amount of your monthly bill. This service is provided at no cost to permanent residents.
To participate in this program, simply sign an authorization card and submit it with a voided check or deposit slip to the Finance Department, 100 Georgia Avenue. It will take 4 weeks to pre-certify your account and activate the bank draft. Once activated, you will receive an itemized utility bill 10 days before your bank account is charged. If you have a question regarding your utility bill you can call the City before the bank processes the transaction.
A service fee of $15.00 will be charged on bank drafts returned for any reason. Such return also constitutes non-payment, and late charges may be imposed, utility service may be disconnected, and this agreement for bank draft services may be terminated.
Who do I contact about an issue with my water/sewer bill?
Please call Cathy Hudson, Utility Billing Coordinator, at (803) 441-4212 or Christie Hendrix, Customer Service Representative, at (803) 441-4219.
When is my monthly water/sewer utility bill due?
The deadline for paying monthly water/sewer utility bills varies. Cycle one is billed on the 10th of every month and cycle two is billed on the 25th of every month. Bills are due 25 days after each billing cycle.
Where can I get a copy of the City of North Augusta Comprehensive Annual Financial Report?
Yes, you can pay your tax bill and utility bill online via the “Online Services” tab on the North Augusta website homepage. Simply click here to follow the link to our online payment processing. You'll need your account number, your complete name as shown on the bill and your debit or credit card number and expiration date. A convenience fee of $3 per transaction is charged for online payments. There is a $30.00 fee for checks returned by the bank.
When will city property tax bills be mailed?
Taxes on real property and merchants’ inventory are billed and payable between January 1 and May 1 of the year in which they are levied. Taxes on personal property are levied and billed in the month prior to the renewal of the annual vehicle registration through the State Highway Department and are payable prior to registration and tag purchase.
What positions are available?
You may view a complete listing of our job openings under “Employment Opportunities.” This information is updated as jobs become available. Job openings are also posted on a bulletin board on the first floor of the North Augusta Municipal Center, located at 100 Georgia Avenue, North Augusta, S.C. Applications are submitted to the department location listed in the job posting.
If I need accommodation in the interview or testing process, how do I request one?
If you are called for an interview, please mention any accommodations you will need during the interview.
What are the different ways I can submit an employment application?
The North Augusta Department of Public Safety requires employment applications to be submitted in person. The job posting for a Public Safety position lists additional documents that must be submitted with the employment application. Concerning all other departments, the submission of employment applications varies, and can be submitted in person or by mail to the department listed in the job posting.
How are employment applications assessed?
All employment applications are assessed relative to the qualifications listed on the job posting under “Employment Opportunities.”
Parks, Recreation, & Tourism
How do I reserve a city facility?
For North Augusta Community Center rental, please call (803) 441-4290. For North Augusta Municipal Center’s Palmetto Terrace rental, please call (803) 441-4350.
You should contact the Planning Division when you want to find out what improvements or land use can occur on a particular property. Zoning regulates setbacks, height or construction requirements as well as the type of business. Please call the Planning Division at (803) 441-4221.
Are the Board of Zoning Appeals meetings open to the public?
The Planning Commission is a seven member board that approves development proposals, including major site plans and major subdivision plans. The commission also authorizes planning studies and surveys to be conducted by department staff and acts as a recommending body for updates and modifications to the City's Comprehensive Plan, the North Augusta Development Code, the City's Official Zoning Map and proposed Planned Development General Development Plans. The Planning Commission generally meets on the third Thursday of each month at 7:00 p.m. Please click here for a list of 2016 Planning Commission meeting dates: http://www.northaugusta.net/home/showdocument?id=
Minimum and maximum parking requirements are based on the business type and building square footage and are listed in Article 12, Table 12-1, Parking Requirements By Use, in the North Augusta Development Code. Please click here to access the “City of North Augusta New Business Guide” for more information: http://www.northaugusta.net/home/showdocument?id=5604
Who do I call with questions about neighborhood zoning?
Please call the City of North Augusta’s Planning and Development Department at (803) 441-4221.
How do I dispute a parking ticket?
Please visit the North Augusta Records and Court Division, located at 444 East Buena Vista Avenue, North Augusta, South Carolina, to request a court date or contact them at (803) 441-4271.
How do I contact my City Fire Department?
Please call (803) 441-4256.
How can I pay a fine?
A fine can be paid in person, by mail, or with a credit card. The Records and Court Services Division does not accept personal checks. Only Visa and MasterCard will be accepted for credit card payments. Persons paying with a credit card will need to bring a picture I.D. that matches the name on the credit card. There will be a 3% convenience fee charge for all credit card payments. There is a drop box available 24/7 for money orders or cashier checks. Concerning money orders, please include the mailing address on the ticket. For all other questions please call the Supervisor of Court Services at (803) 441-4273.
How do I report parking complaints on city streets and/or private property?
Please call the North Augusta Police Department Dispatch at (803) 279-2121.
How do I file a complaint/commend an employee for exceptional service?
Please call the director of the employee’s department. Concerning complaints, if the issue is not resolved after contacting the appropriate director, please contact Human Resources at (803) 441-4205. Department director contact information is located on the website.
How can I purchase a copy of my police report?
Please visit the City of North Augusta Records and Court Division, located at 444 East Buena Vista Avenue, to request a copy of your police report. There is a charge of 0.25 cents per page for incident reports requested. Please note we do not charge victims for copies of an incident report.
How can I file a police report?
To file a police report, please call the dispatcher at (803) 279-2121. An officer will be sent to the scene if the incident is located within city limits, or information can be documented by phone. Individuals may also file a non-emergency police report in the main lobby of the police department.
Should I call the police if I see something suspicious or unusual in my neighborhood?
Yes. The North Augusta Police Department relies on community involvement and we encourage citizens to report criminal activity or problems. The likelihood of criminals being caught increases when witnesses see something suspicious and immediately call the police.
Where do I report a noise violation?
Call the North Augusta Police Department’s non-emergency line at (803) 279-2121.
At what hour can I complain about a loud party or noise?
Noise violations can occur at any hour and may include noise sources such as loud parties, leaf blowers, construction etc. Commercial areas generally have less restrictive noise regulations. If you have a concern, please call (803) 279-2121 and request an officer to inquire into the problem.
I lost my parking ticket, what do I do?
Please visit the North Augusta Records and Court Division, located at 444 East Buena Vista Avenue, North Augusta, South Carolina or call (803) 441-4271.
How can I report an abandoned or illegally parked car?
If a vehicle is abandoned or illegally parked, please call the North Augusta Police Department at (803) 279-2121.
What can I do about loud streets or boom cars?
Please call the North Augusta Police Department at (803) 279-2121.
Who do I call about police-related non-emergencies?
Concerning all police-related non-emergencies, please call Dispatch at (803) 279-2121.
I’m worried about the quality of my tap water. Should I be filtering it or drinking bottled water?
The City of North Augusta’s Drinking Water Quality Report is an annual requirement of the Environmental Protection Agency (EPA) and is designed to inform you about the quality of the water delivered to you every day. Our goal is to provide a safe and dependable supply of drinking water. We are committed to ensuring quality water and want to inform you of the efforts we make to continually improve water treatment processes. You can find the most up to date information concerning the quality of your tap water by visiting: http://www.northaugusta.net/home/showdocument?id=5794.
Please call Donna Lester, Public Utilities Secretary, at (803) 441-4240 for questions regarding quality of drinking water.
There are construction people on my street, what are they doing?
City of North Augusta vehicles and equipment are clearly marked if they are on your street. Please call Donna Lester, Public Utilities Secretary, at (803) 441-4240 for inquiries about a project in your area.
Where should I place my blue bags for pickup?
Once full, blue bags should be placed inside your City issued Roll Cart for pickup.
Who can remove a dead animal from the road?
Please call Donna Lester, Public Utilities Secretary, at (803) 441-4240 to report the dead animal.
My trashcan is missing, who do I call?
Please call Donna Lester, Public Utilities Secretary, at (803) 441-4240.
My garbage was not picked up today, who do I call?
Please call Donna Lester, Public Utilities Secretary, at (803) 441-4240.
What is the garbage and recycling pickup schedule?
Residential collection days are Monday through Thursday. Commercial collection days are Monday through Friday. Garbage collection is altered in observance of holidays. The 2016 Holiday Schedule can be found here: http://www.northaugusta.net/home/showdocument?id=5544
What is recyclable?
Paper and cardboard products such as flattened boxes, paper, newspaper, magazines, and cartons. Plastic products such as jugs, water bottles, soda bottles, and containers. Glass and metal products such as cans, bottles, jars, and foil. Other recyclable materials include electronics and petroleum products including automatic transmission fluid, cooking oil, diesel fuel, gear oil, heat oil, hydraulic oil, kerosene, and motor oil. Additional information can be found by visiting the “Materials Recovery Recycling” page on our website or by clicking on the following link: http://www.northaugusta.net/departments/public-services/recycling
My neighbor’s house is an eyesore and/or is rundown (cracking paint, broken windows, etc.) What should I do?