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 City Business Hours: Monday - Friday 8:30a.m. - 5:00p.m.

Water Distribution

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Ryan Metts 
Superintendent of Utilities

Water Distribution System

The Water Distribution System distributes water from the treatment plant to the consumer through a network of pipes, valves, meters, pumps and storage tanks. In 2017, over 1.2 billion gallons of drinking water was conveyed to approximately 27,840 residential, commercial and industrial customers through 12,335 service connections.

Water Division

The Water Distribution System is operated and maintained by State-certified operators who are responsible for the day-to-day operations of approximately 196 miles of pipeline, 919 fire hydrants, 1,676 valves, 10,505 meters, 5 storage tanks, and 2 pump stations. 

Water Service

To report a suspected water main leak or interruption of service not indicated on the map, customers should contact a service representative by calling one of the phone numbers provided below.

Hours of Operation                After Hour Service
8:00 a.m. – 5:00 p.m.               5:00 p.m. – 8:00 a.m.
Monday – Friday                      Monday-Sunday
803-441-4240                          803-599-3119

Click on the map below to access current water service outages. 


Documents and Publications

Temporary Construction Meter Application

Water Construction Detail Drawings

Water Construction Specifications

Water Service Rates

Water System Flow Test Application

Water Utility Tap and Meter Application