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Water Production

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Drinking fountainContact

Greg Shaffer
Superintendent of Water Production





The mission of the Division of Water Production is to improve the community’s quality of life by efficiently and effectively providing consumers with a safe and reliable supply of high quality drinking water.



AWWA PartnershipThe City of North Augusta Drinking Water Treatment Plant pumps water from the Savannah River to its 30 million gallon storage tank located onsite of the treatment facility. Water is then drawn from the storage tank and put through conventional water treatment processes. The finished drinking water is then pumped to 5 elevated storage tanks located throughout the City and then gravity feeds to the customers. Water Production staff constantly monitor the water quality at the treatment plant and in the distribution system to ensure the City is providing its customers with safe, high quality drinking water. The Drinking Water Treatment Plant has been the recipient of the SC AWOP (Area Wide Optimization Program) award for 14-years, the SC Fluoridation Optimization award for 50-years, and is an active member of AWWA Partnership for Safe Drinking Water optimization program.


Water Treatment Plant Upgrades


Construction – Phase I

In 2014, the City of North Augusta began construction of a 30-million gallon raw water storage tank, pump station improvements, and new pre-treatment structure. The 30-million gallons of raw water storage will serve multiple purposes. The first is to provide a reliable amount of source water should anything happen to the Savannah River and water can’t be drawn from it. The second is to give the treatment facility the ability to not drawn from the Savannah River after a large rainfall event when the river’s water quality can cause multiple issues within the treatment plant.


Construction - Phase II


The City of North Augusta’s Drinking Water Treatment Plant was originally constructed in 1953 with the ability to produce 4 million gallons per day of drinking water. The originally constructed treatment plant was expanded numerous times to bring its final capacity to produce 8 million gallons per day. A new facility was constructed in 2000 just on the north side of the original structure bringing the final permitted capacity to 14 million gallons per day. In 2012, the City decided that it was no longer viable to maintain the original treatment plant constructed in 1953 and construction of a new treatment structure began in 2015. After its completion, the original plant from 1953 will be demolished and a new state of the art chemical feed building will be put in its place.


Source Water Monitoring

Water Production 1Water Production staff continuously monitor the treatment plants source water for contaminants and other organic compounds that can disrupt the treatment process.

Laboratory Analysis 


Water Production 2The Drinking Water Treatment Plant has its own state certified water laboratory onsite to perform tests ranging from pH analysis to bacteriological analysis. The Water Laboratory is currently certified by the State of South Carolina for:

  • pH analysis
  • Temperature analysis
  • Free Chlorine Residual analysis
  • Fluoride Concentration analysis
  • Orthophosphate analysis
  • Alkalinity analysis
  • Calcium-Hardness analysis
  • Chlorite analysis
  • Chlorine Dioxide analysis
  • Conductivity analysis
  • Turbidity analysis
  • Total Coliform analysis

In addition to the certified parameters, the Water Laboratory can also analyze for:

  • Color
  • UV-254
  • Total Iron Concentration
  • Total Manganese Concentration
  • TOC (Total Organic Carbon)

Distribution System Sample Collection

Water Production 3Water Production staff collect samples from a total of 88 sample sites located throughout the distribution system. The sites are split into two sets (44 each) and rotated each month. Each site was evaluated and selected to give us the best indication of water quality in that particular area of the distribution system. Each sample is analyzed for:

  • pH
  • Temperature
  • Free Chlorine Residual
  • Fluoride Concentration
  • Orthophosphate
  • Alkalinity
  • Calcium-Hardness
  • Conductivity
  • Turbidity
  • Total Coliform

Water Quality Investigations

Water Production 4Water Production staff responds to both residential and commercial customer water quality issues. They have been trained how to properly collect samples and perform onsite analysis to help resolve any issues customers may be experiencing with their water quality. If the issue can’t be resolved onsite, a sample is brought back to the laboratory for further analysis.




Tank Site Maintenance

Water Production 5Water Production has 5 elevated storage tank sites and 3 ground storage tank site that must be maintained in both performance and appearance. The total amount of water that can be stored in these tanks is approximately 5 million gallons.






High Service / Booster Pump Station Maintenance

The City has 1 high service pump station that pumps water from the treatment plant to the distribution system and 2 booster pump stations that pump water from the low-level system to the high-level system or from the high-level system to the ultra-high-level system. The pumping systems must be monitored constantly to ensure an adequate supply of drinking water is maintained in the distribution system. When maintenance needs to be performed on these pumping systems, Water Production staff carryout those maintenance tasks.

City Projects

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Water Treatment

Documents and Publications