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Click here to make a Citizen Suggestion, Comment or Complaint.

 City Business Hours: Monday - Friday 8:30a.m. - 5:00p.m.

Report a Utility Emergency or Concern

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To report a Utility Emergency, please call (803) 441-4240 during normal business hours. Our Customer Care representatives are available Monday - Friday, 8:00 a.m. - 5:00 p.m., excluding holidays. You may also report it by email via our Service Request System by clicking this link. 

After hours, please call (803) 599-3118

You may also view our interactive Water Outage Map by clicking this link.