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Wastewater Collection

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Customer Service

Public Services Secretary
803-441-4240
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Supervisor of Utility Operations
Randy Nichols
803-441-4236
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The Wastewater Collection Division is responsible for the installation, maintenance, inspection, and repair of approximately 209 miles of pipeline, 12,371 service connections, 4,075 manholes, and 23 liftstations.

Wastewater System
Service Area

The City's wastewater service area is bounded by the north of interstate 1-20 near Pinewood Plantation, to the west at Gregory Lake Road, to the east along US 1 and to the south along the Savannah River.

Collection system maintenance personnel excavate and repair existing lines, construct new lines, clean lines and use television cameras to inspect lines.

Collection System

The wastewater collection system collects used water from residential, commercial, industrial customers within the city’s 218 square mile service area. The collection system covers 16 drainage basins and consists of approximately 209 miles of pipeline that range in size from 6 inches to 30 inches in diameter. Additional system components include 12,371 service connections, 4,075 manhole junctions, and 23 liftstations. On an average day, approximately 4.3 to 4.7 million gallons of wastewater is conveyed to Aiken County Public Service Authority’s Regional Wastewater Treatment Plant. 

Emergency Service

Monday – Friday 8:00 a.m. – 5:00 p.m.
803-441-4240

After 5:00 p.m. Weekdays, Weekends & Holidays
803-599-3118

Examples of Utility Emergencies:

  • Sewer Backup
  • Sewer Pipe Leak
  • Overflowing Manhole